Eric Gatura Wangai

Successfully implemented a robust network security framework, improving system uptime by 60% and enhancing overall data security.

Cut communication costs by 99% through strategic bulk WhatsApp integration, significantly improving operational efficiency and outreach.

Increased revenue collection by 42% and boosted revenue retention by 22% by launching and deploying a new PDQ payment system.

Improved club infrastructure with fiber optic cabling and deployed an access control gate, enhancing security and convenience with RFID card member access.

Developed and enforced cybersecurity policies, conducting security assessments and vulnerability scans to proactively mitigate emerging threats.

Oversaw provisioning, configuration, and monitoring of cloud resources (AWS, Azure), ensuring optimal performance, scalability, and cost efficiency.

Led strategic ICT development projects, managing budgets and timelines for successful implementation, including a comprehensive backup and disaster recovery (BCDR) plan.

Maintained all organization information systems and IT infrastructure, ensuring business continuity and effective incident management.

Implemented robust system security and IT policies, conducting business analysis, and designing applications to enhance operational integrity.

Successfully digitized the company's internal database, efficiently reducing security breaches and improving data accessibility.

Managed the preparation, deployment, and return of all field processing circuit ride servers, ensuring seamless operations.

Successfully managed the building and rebuilding of user workstations, adhering to company ICT policies, and continuously identified emerging technologies for integration.

Responded to over 85 customer calls daily, resolving 90% of concerns related to IT support and system functionality.

Provided comprehensive support for LAN installation, maintenance, and repair, ensuring optimal software performance through regular updates and patches.

Created and maintained accounts for new employees, managing IT issue databases, and configuring Cisco switches to support network operations.

Assisted in maintaining company computers, performing server backups, and providing software installation and technical support to colleagues.

Led troubleshooting efforts for internal and external clients, collaborating with support personnel to resolve complex technical challenges.